Refund Policy – Laughlin and De Gannes, The Tool Store
At Laughlin and De Gannes, The Tool Store, we value customer satisfaction. If you are not fully satisfied with your purchase, we are happy to offer a refund or exchange under the following conditions:
Refund Eligibility
- Products: We offer refunds on brand-new items.
- Timeframe: Refunds must be requested within 30 days from the date of purchase.
- Condition: Items must be returned in their original packaging and in unused condition.
- Proof of Purchase: A receipt or other valid proof of purchase is required for all refund requests.
Refund Methods
Customers can choose between the following refund options:
- Original Payment Method: We can process refunds to your original form of payment (credit card, PayPal, etc.).
- Store Credit: Alternatively, you may choose to receive store credit for future purchases.
Return Shipping
- Customer Responsibility: The cost of return shipping is the customer’s responsibility. We do not cover shipping costs for returned items.
Restocking Fee
A 10% restocking fee will be applied to all returns. This fee helps us cover the cost of handling and restocking returned products.
Processing Time
Refunds will be processed within 5-10 business days once the returned item is received and inspected.
Non-Refundable Items
At this time, we do not have any specific non-refundable items. However, products that do not meet the above criteria may not be eligible for a refund.nd returns.
