All returns must be accompanied by a valid receipt from The Tool Store.

All returns will be validated by our Returns Department.

Returns are not accepted for liquids and other consumables once opened/used.

Items purchased from The Tool Store can be returned within one (1) week of the purchase date - once items are in saleable condition ie: item not damaged, packaging not damaged. Saleable condition will be determined by The Tool Store.

Items returned after one (1) week of the purchase date will be subject to a 10% restocking fee, payable upon return of the item.

All cash refunds and item exchanges will be processed at the discretion of The Tool Store.

Cash refunds can be granted for items that are returned once are in saleable condition ie: item not damaged, packaging not damaged. Saleable condition will be determined by The Tool Store.

Item exchanges can be granted for items that are returned for a replacement (similar) item, or for another item or combination of items of equal value to the original purchase. If exchanged for an item or combination of items of greater value than the original purchase, the customer is required to pay the cost difference.

Item exchanges can only be done for items that are currently in stock.

Items that are returned due to a manufacturer’s defect will fall under our item warranties, and will be eligible for refund or replacement based on the specific warranty issued.